Frequently asked
Using your TreStyler
Will it work on my hair type?
Yes. Five heat settings cover every hair type: 240°F for fragile, very fine hair, 280°F for thin hair, 320°F for normal textured hair, 360°F for wavy or curly hair, and 400°F for coarse, very thick hair.
How do I switch between looks?
Rotate the Style Dial to choose the Straight Wave, Crimp & Wave or Volume & Boost plate. All three heat at the same time, so there's no waiting. When you reach the last plate, rotate backward to select the others.
Why is the display flashing?
It flashes while preheating and stops once your chosen temperature is reached.
The buttons stopped responding. What happened?
The temperature lock turns on after 5 seconds of inactivity so you don't bump the setting mid-style. Double-click the “–” button to unlock.
Why won't the handle lock closed?
The handle only closes and locks when the upper and lower styling plates match. Twist the dial until they line up, then slide the lock into place.
Can I use it on wet hair?
No. Always style on dry, combed hair.
Safety & care
Is it gentle on my hair?
Ceramic + ionic plates give even heat and help control frizz. Use the lowest setting that works for your hair, and keep the styler moving.
Does it turn off automatically?
Yes. TreStyler powers off by itself after 30 minutes.
How do I clean it?
Unplug it and let it cool completely. Wipe the plates with a soft cloth lightly dampened with water. Keep liquids away from the handle.
How should I store it?
Cool it on the included silicone mat, then place it in the silicone pouch and coil the cord loosely in the cord pocket. Never wrap the cord around the styler.
Travel, orders & warranty
Can I travel with it?
Yes. TreStyler is dual voltage (110–240V). For 230V outlets, use a plug adapter that fits the outlet. Don't use a voltage converter.
What's the warranty?
A limited 180-day warranty. We'll repair or replace your TreStyler if it has a defect in workmanship or materials.
How much is shipping?
Standard shipping is free on all US orders.
Still have a question?
Our care team usually replies within one business day.
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